Bhupender Singh
YMCA University of Science and Technology, INDIA
Title: Identification of Gaps among Manufacturing and Service Industries
Biography
Biography: Bhupender Singh
Abstract
There is an increased blurring of manufacturing and service activities that impacts on the industrial performance, their business and differentiates their offering. Naturally, services are described as comprising two elements, i.e. process and outcome, where both impact on consumer’s assessment of quality with the involvement of customers in the service delivery process and the well-recognized need to define service quality from the perspective of the consumer. While the manufacturing has been developed by the full cycle of activities from research and development, through design, production, logistics and services, to end of life management, within an economic and social context. In this paper, the authors have identified the gaps between manufacturing and service sectors on the basis of literature. Filling of these gaps will help the better involvement of the industries with each other which offer a rapid growth towards overall market.